| Frequently
Asked Questions |
| Here
is a list of common questions
regarding our software products.
Click on a link to go to the answer
or just scroll down the page to
read them all! Let us know if
there is anything we missed or
we can help you with. |
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General
Questions |
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What
is the difference between the
Express, Basic and Full versions
of ezFramer? |
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I
have a hard time believing ezFramer
Express is really free. What's
the catch? |
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How
can you stay in business if you
offer free software? |
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What
version is right for me? |
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What
if I have questions before purchasing? |
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What
kind of support do you offer after
purchasing? |
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How
long has ezFramer been around? |
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Was
ezFramer designed by custom framers
or just some programmer trying
to make it big? |
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What
is the difference between ezFramer
and other programs on the market? |
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Can
I enter more than one work order
entry window at a time? |
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Where
are you located? |
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Do
you offer metric? |
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Can
I sign up for newsletters or company
updates? |
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How
are you related to MakeMoreArt.com? |
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Do
you offer payment plans? |
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My
demo expired, what do I do? |
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I
need to talk to someone, who can
I reach? |
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Does
nuTech only sell ezFramer? |
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Do
you go to trade shows? |
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|
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Technical
Questions |
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Does
ezFramer run on a Mac? |
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Where
is the help manual? |
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Do
you integrate with QuickBooks? |
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What
kind of computer can ezFramer
be installed on? |
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I
do not have internet access at
my store. How do I get updates? |
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How
much do updates cost? |
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I
have a 17" monitor and the ezFramer
windows seem to have some blank
space on the right, why? |
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Can
I make backups of my data? |
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Can
I network ezFramer? |
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Can
I upgrade to a larger more feature
filled version? |
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What
happens if I have an emergency
during off hours? |
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Do
you offer discounts if I switch
from another software program? |
| |
Is
your technical support U.S. based
or is it outsourced? |
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What
are the future plans of ezFramer? |
| |
I
have a suggestion for the software,
who do I tell? |
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|
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Answers: |
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What
is the difference between the
Express, Basic and Full versions
of ezFramer? |
| |
The
best way to answer this is to
direct you to our product comparison
chart. You can also view a short
movie for each feature listed.
In a nutshell, Express is our
100% free custom picture framing
software. There are no obligations
to own and use the software. Basic
has more features such as status
tracking, payment receiving abilities
and adding retail items to invoices.
Our full version however has even
more features such as network
capabilites, reports, and inventory
features. Visit
our products page for more specifics. |
|
I
have a hard time believing ezFramer
Express is really free. What's
the catch? |
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There
is no catch! You download the
software and once you enter your
free registration codes (sent
to you via email), the software
is liscensed to you and will never
expire. The software is free software
and has been since we first released
it in 2005. No obligations at
all! |
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How
can you stay in business if you
offer free software? |
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ezFramer
Express is our free software.
ezFramer Basic and ezFramer Full
versions are not free (but still
very affordable!). We also sell
optional support & maintenance
plans which include toll free
support, program updates and vendor
updates. |
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What
ezFramer version is right for
me? |
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That
varies from person to person.
If you are looking for just pricing
orders and don't care to keep
track of customers or payments,
then the Express version is perfect.
If you want to keep records of
customers and payments and even
sell non-framing items in your
store, then Basic could be your
choice. If you need to network,
try the Full version or purchase
Basic along with the Networking
option. Remember you can upgrade
to a higher version as your business
grows. Even from Express to Basic!
If you are still unsure, give
a call and we can help. If cost
is a serious issue, start with
Express along with the support
& maintenance plan so we can
help you along each step of the
way. |
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What
if I have questions before purchasing? |
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Send
an email to Support @ ezFramer.com
or call toll free (800) 404-0634.
Definately download our demo or
even the ezFramer Express. But
remember ezFramer Express does
not have all the features that
the Basic or Full version has. |
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What
kind of support do you offer after
purchasing? |
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From
the date of purchase you receive
a full year of toll free technical
support, program updates and vendor
updates at no additional cost.
Express users do not receive a
full year of support for free
because the software is free.
But Express users can purchase
a support & maintenance plan
for only $19.95 a month or even
cheaper, $199 per year. |
|
How
long has ezFramer been around? |
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ezFramer
was first released on the market
in 1998. We are excited to be
celebrating our 10th year serving
the Custom Framing industry. |
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Was
ezFramer designed by custom framers
or just some programmer trying
to make it big? |
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ezFramer
was started by a custom picture
framer who also was a computer
programmer. He had his own store
and developed his own software
program. He thought, why not try
selling it to other framers and
here we are today doing it full
time! We now employ additional
programmers in our business. |
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What
is the difference between ezFramer
and other programs on the market? |
| |
It
varies from program to program.
If you like the way ezFramer works
and functions, then well... ezFramer
is probably is right for you.
We even offer a free version so
it won't cost an arm and a leg
to get started. If however ezFramer
doesn't offer what you are looking
for, then there may be another
program which will. |
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Can
I enter more than one work order
entry window at a time? |
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ezFramer
has offered the ability to open
multiple work order entry windows
simultaneously so you can work
on different orders with different
customers at the same time. This
feature has been in ezFramer for
over 6 years and is one of the
most cherished features! |
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Where
are you located? |
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In
beautiful Charlottesville, VA
of the U.S.A. right near U.VA.
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Do
you offer metric? |
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At
this time we do not. But let us
know your contact information
and we will let you know if it
becomes a feature in ezFramer
in the future. |
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Can
I sign up for newsletters or company
updates? |
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Sure
you can! Just download a demo
of our software and provide your
contact information. This will
put you in our database and from
time to time we'll send you announcements
or promotions. |
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How
are you related to MakeMoreArt.com? |
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ezFramer
is owned by nuTech. nuTech recently
started MakeMoreArt.com to offer
artists, photographers, and other
industry niches the opportunity
to adverstise and promote their
business websites. Check
it out! |
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Do
you offer payment plans? |
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Yes
we do. ezFramer Basic ($650) is
offered at $60/month for 12 months.
ezFramer Full version ($999) is
offered at $90/month for 12 months.
And our support and maintenance
plan which is $300/year is offered
at $25.00 a month. |
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My
demo expired, what do I do? |
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If
you need more time to evaluate
our software, let us know via
email to our support department
and we can send you an extended
15 day code. |
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I
need to talk to someone, who can
I reach? |
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Call
or email us. Our toll free number
is (800) 404-0634 and our email
is Support @ ezFramer.com (remove
the spaces). We'll be glad to
talk to you. |
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Does
nuTech only sell ezFramer? |
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nuTech
has just released a new product
for the custom picture framing
industry called Avonto Direct
Connect which allows retailers
to create and send orders to their
wholesale vendors. It does not
price out custom work orders as
ezFramer does. Avonto Direct Connect
will eventually tie into our ezFramer
software. Check out Avonto Direct
Connect at www.Avonto.com. |
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Do
you go to trade shows? |
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Sometimes.
We have not found a huge need
to do so as the growth of the
internet has allowed us to greatly
expand our marketing reach. Most
of our sales and contacts are
generated over the web and referrals.
We will post on our website when
we go to a show however. |
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Technical
Questions |
|
Does
ezFramer run on a Mac? |
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At
this time ezFramer must be run
on a Windows operating system
or a Mac with an Intel chip. |
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Where
is the help manual? |
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You
can download the help manual online.
It is broken out in chapters so
you can just print out what you
want. You can also request a hard
copy for $25.00 online. You will
however receive a free hard copy
when you purchase the ezFramer
Basic or ezFramer version software. |
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Do
you integrate with QuickBooks? |
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ezFramer
does integrate with QuickBooks
from version 2004 - 2007. You
must purchase the QuickBooks add
on to take advantage of this feature. |
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What
kind of computer can ezFramer
be installed on? |
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Any
standard computer which is sold
in retail stores is more than
adequate. The computer must have
the windows operating system. |
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I
do not have internet access at
my store. How do I get updates? |
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You
can download the updates at another
location such as your home and
then transfer the updates to your
computer where there is no location.
We recommend however if you have
access at your store to use it
simply because it is easier to
install the updates that way.
But don't worry if you don't,
we aren't sticklers about it! |
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How
much do updates cost? |
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This
depends on your version of ezFramer.
Program and vendor updates are
automatically included in your
support & maintenance plans.
Go here
to view prices. Express users
can purchase one time updates
for $79.00 while ezFramer Basic
& Full versions can purchase
one time updates for $125.00.
Have you noticed yet how flexible
we are? |
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I
have a 17" monitor and the
ezFramer windows seem to have
some blank space on the right,
why? |
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ezFramer
windows are automatically set
to "maximized". Just
use the minimize button on your
window at the top right and the
screen will center itself nicely.
|
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Can
I make backups of my data? |
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Of
course, in fact we offer our ezFramer
Backup program free to any user
regardless of version or maintenance
status. Download and install the
software and start backing up
today! Click
here go to the download section.
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Can
I network ezFramer? |
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Yes,
ezFramer can be networked up to
4 additional computers at no extra
cost per computer. However you
need to either have the Full version
which automatically includes the
networking feature or purchase
the Networking add on if you use
ezFramer Basic. Express cannot
be networked. Call us to purchase
the networking add on if interested. |
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Can
I upgrade to a larger more feature
filled version? |
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Yes,
you can upgrade from either Express
or Basic. Just give us a call
and we can discuss the details.
It is a simple process. |
|
What
happens if I have an emergency
during off hours? |
| |
Call
us at (866) 438-9393 and leave
a message. You can also send an
email to our support |
|
Do
you offer discounts if I switch
from another software program? |
| |
No
we don't at this time. |
|
Is
your technical support U.S. based
or is it outsourced? |
| |
Our
technical support is U.S. based
and not outsourced. |
|
What
are the future plans of ezFramer? |
| |
To
enhance it, grow it, and watch
it continue to bloom! |
|
I
have a suggestion for the software,
who do I tell? |
| |
All
suggestions need to be sent via
email. You can send it to our
general email of contact @ ezFramer.com
or support @ ezframer.com. |
